REFUNDS & CANCELLATIONS

Personal Training

  1. If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it may be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
  2. Any sessions missed with less than 24 hours notification are forfeited.
  3. If you have not already paid for the session, your account/card will be charged for the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  4. We can only refund you with credit towards another session. This credit is non-transferable and accounts only for the sessions remaining in your training package at the time you requested cancellation.
  5. Cash refunds will be granted if a medical condition prevents continuation of the programme.

 

 Group Training

  1. If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, we may refund you with credit towards another session. However, this cannot be guaranteed.
  2. Any sessions missed with less than 24 hours notification are forfeited.
  3. If you have not already paid for the session, your account/card will be charged for the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received. Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  4. We do not provide any cash refunds.
  5. We can only refund you with credit towards another session. This credit is non-transferable and accounts only for the sessions remaining in your training package at the time you requested cancellation.

 

 Price & Payment

  1. The price of the good(s) and service(s) is set out in our price list current at the date of the order or such other price as we may agree in writing.
  2. Prices and charges include VAT at the rate applicable at the time of the order, so that, if the VAT rate increases before acceptance of the order, we will only increase the price or charge by the amount of that increase if you agree, otherwise we must reject the order and promptly inform you of this.
  3. Payment for training packages must be made in advance, but sessions do not have to be booked at the time of payment.
  4. Acceptable forms of payment are: VISA and MASTERCARD – payment is taken through the online Optimal Payments platform via the Silver Fern Fitness website.
  5. All sessions must be used within 90 days of purchase.

 

 Weekends & Bank Holidays

  1. Any sessions missed with less than 48 hours notification are forfeited.

 

 Guarantees

  1. We offer a 100% guarantee that, as a team, we will help each and every client achieve their goals. However, this is based on the following:
    1. You understand that you must fully commit to your training programme in order for you to achieve your set goals.
    2. You understand that the results of any fitness programme cannot theoretically be completely guaranteed. Your progress depends on your own individual effort and cooperation both in and out of session with your trainer.
    3. You are required to arrive on time for each session so that the trainer’s full training programme for that each session is achieved.
    4. You are required to wear appropriate clothing and footwear.
    5. You are required to complete a Physical Readiness Questionnaire (PAR-Q) before undertaking your first personal training session.
    6. You may be required to obtain a letter of ‘medical clearance’ from your GP before any training may take place.
    7. You understand that it is your responsibility to inform the Trainer of any conditions of changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury.
    8. If your trainer requires any further medical information, this must be provided.
    9. You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible, except where the injury was caused by his/her gross negligence or intentional act.
    10. Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.
    11. The goals must be discussed with and signed-off by the trainer.
    12. The goals must be:
      1. Measureable
      2. Realistic
    13. Should the client not feel completely satisfied with our services, we will review their claim.
    14. Silver Fern Fitness reserves the right to refuse refunds and refunds are offered strictly on a discretionary basis.

 

 Holiday

  1. We will notify clients a minimum of 7 days in advance of any planned holidays and scheduled breaks.

 

Other

  1. You may contact Silver Fern Fitness by email at ali@silverfernfitness.co.uk
  2. This Privacy Policy wase created using a document from Rocket Lawyer (http://www.rocketlawyer.co.uk).